To: Workers of the call center world.
I truly believe if you follow these steps. We can truly have a positive lasting impact on the culture and community around call centers in the eyes of the workers. In the past, I may have been grosser or even disturbing with my methods. In this post, we are focussing on a cool, calm & collected approach to the democratization of call centers.
Reference: Economic principals. in the case of this document, we are referring to the process of organizing worker communication resources and leveraging that for a Trade-off negotiation that hopefully one day brings these jobs to liveable wages. Or results in a worsened unsustainable economic alienation of the call centers.
What isn’t included, but should still be considered?
- Employee bill of Rights specific to workplaces. A document outlining employee rights and privilege benefits that come with them the second they get a job. We should all be able to answer the question “What are the perks to your job?” In our cases having an employee bill of rights would actually mean a lot more for us.
- On-site/near-site protests. Count Ashton Deroy in if these happen by the way.
- Unlimited Sick days – The time of sick notes and sick day limitations is surely over. I am sure by now we understand in relation to Coronavirus that we need to have a protocol to protect workers and ensure a limitless amount of sick days to prevent the spread of contagious disease and this needs to be ongoing, Tyranny always folds to practicality.
- Establishing the idea – “There is no such thing as just Business,” This is the mindset which gets corporatists thinking they can treat others however they want. There is no such thing as just business and we won’t reduce the process to simple mathematics only. If you cut me I will bleed. If you fire me I will starve. That is the plague of being an everyday worker. To ignore that is to ignore unjustified violence in the workplace that leaves to lasting problems in the communities of Kingston Ontario, Belleville Ontario, Trenton Ontario, Brighton Ontario & Toronto Ontario.
Issues with companies mentioned:
- During my employment with StarTek, I made too little money, they demanded too much time & rather than try to make the job work out with me. Which employers in the past have done. My direct manager directly bullied me out of the building. Both her and the team champion. I don’t think I should have been suicidal if my manager was just trying to improve my abilities at the job. This was malicious and had devastating effects to my mental health.
- S&P Data – I was fired for calling them out on the internet while employed with them. I don’t regret it. In fact. To: Canadians getting harassing telemarketing calls. Here are the possible origins. They were breaking the law that is my personal opinion based on observation and memory. Click here to find locations to harassing call centers in Canada . You know when you are paid to do something for a living that you don’t ethically agree with? That is why I did what I did. There was a moral imperative, no means to speak up and against in the company. & finally no checks & balances.
- Concentrix – Undisclosed and never to be disclosed Sources tell me about illegal changes to employee scheduling. I witnessed The company hire multiple drug dealers. I got to know people with backgrounds related to organized crime that the company had no idea about or management was in on. In the case of management participating in the drug culture. During my time under the Rogers Communications contract. In both Concentrix and stream. For a brief while, Belleville Concentrix hired my friend Crystal Gallagher who was busted for a drug business, and to be honest who I moved away from in a hurry. (she was nuts) I’m not sure if the company experiences some form of self-directed blindness, but it is way too stupid in there.
- Hinduja Global Solutions – You just can’t keep people because you just can’t grasp stakeholder theory. Your single bottom line is just not going to work out for you. In the meantime, while you are playing an imaginary game of responsible corporation with your Business culture. A woman got sexually harassed and was forced to sit beside her harasser under your assigned seating policy for agents. You don’t accommodate anyone and you make us sit as employees through this stupid $ #* () meetings about competing with Fido’s website. Yes, agents make less revenue than the automated service! A big surprise considering the key benefit of telephone customer service is support. Also, customers had to pay additional fees that made ordering through the phone unappealing anyways.
When you can’t speak up properly internally? You have to blow the whistle from the outside. Let’s face it. These centers will not be in our communities forever anyways. There is no reason in the meantime that we can not ask them to do more for our people while they are here.
For more on the evils of call centers. Read their Indeed pages…. A lot of it is surprisingly accurate and not internet trolling. I am just saying!