I honestly wasn’t that in to the idea. I was just bored!
Change is coming and it is Democratic economic manipulation. To be exact.
Trade-off principal organizing – If we don’t go in from the outside. The company higher the wage from the inside. We will leverage this for a living wage. We will leverage this for privileges. Each of us will decide if the company can make us individually happy, if not you email Ashtonderoy@gmail.com and we anonymously blow whistles strategically.
We are organizing:
- The workers
- The ex-workers
- The never to work there – You are missing out on some good people with moderate self-respect. What a waste right?
Call center conversations are happening around the world. It is affecting our politics, it is affecting the culture of our communities and making us all equally miserable. That is misery we have all equally shared. Let’s hold a vote, Democrats. Let’s do some Social decency reform if you are interested. I have some ideas. There is no you vs me. There is only a manifesting Democratic unity.
Ashton Deroy writes: This is a conversational blog. That being said I will not censor who I worked for. In compliance with privacy regulations, I will not recall customer names or any details of accounts. Here is how it is though. If I worked for you or your client I am going to write about it. The only damage I can really do is alienate myself from the telecom industry. An industry I decided to retire from as a matter of health.
That is just a fact of life. In my call center career, I have worked for StarTek, Hinduja Global Services, Concentrix, Stream, Teleperformance and AND Agency. Some of this will also be from my recollections of memories & personal storytelling as is custom with many blogs.
Call Center: Teleperformance
Problem: Phone out of service, requires fixing right away.
Okay so in this call picture an afternoon, where I am already high on caffeine pills in Downtown Toronto by Eglington at Teleperformance. I talk to the lady on the phone and she is upset because her phone isn’t working. I tell her something like we will get a tech out there a month from the call. She starts screaming, “This is unacceptable! I want a manager!” I hung up… No, I will not win any Tech support of the year awards for that. Why did I hang up? Well, escalating is pointless in tech support. Managers can’t credit customers more, they don’t have magical call taking powers that make a technician available. I just thought rather than drive up my call handle time with a pointless call flow I would just hang up! SLAMMED
“Sorry, you have no phone service but there is nothing we can do as a service vendor.”
Call Center: StarTek
Problem: My bill seems too expensive. Debating the company accountant!
Okay, so this was an early morning call-in Kingston. This customer calls in and he says his bill is too high. This is a business service line I am working on. Turns out this guy is the company’s accountant and after 1 hour of examining this lunatic’s bill line by line. He is ready to go again. I am autistic and I have a learning disability related to math. So I just, go ahead and hang up! SLAMMED!
“They paid me $11 an hour. That is hardly enough to justify learning math at the accountant’s level.”
Call center: S&P Data
Client: Shaw Cable
Problem: I am a telemarketer!
I was telemarketing at S&P Data in Trenton. Basically, my job was to sell a home phone line to Shaw Cable customers. This was my second job after getting a certificate in Digital Marketing & I hated it! So, as usual, I call someone’s home. They let me do my full sales pitch for some sadistic reason. Then the person just starts going ape s**** on me! I mean they just let me have it. Explaining how I am such a foreign piece s**** for calling them in Alberta and they don’t even know me! Then I am asking them to buy something. I can’t say I blame them but the rant went on too long. So I hang up! SLAMMED!
“In parts of Alberta, it is a bit of custom to gain personal relationships with Business salespeople. The anonymity of call centers has been largely criticized as a poor way of approaching business relationships & in many places Telemarketing is an offensive practice.”
Listen I was never an employee of the month at a call center. If I was that certainly would not be as interesting to write about. I think the worst thing about these places is, me hanging up on the people I did was not that irrational. The customer at WindStream tried to abuse me with hierarchy, the T-Mobile customer abused me in relation to capacity for logic & reasoning & the Telemarketing customer simply scolded me! Phones have a hangup option for a reason. I am damn proud I pressed it.
Want to read a positive workplace story? Read about my experience working for Hawkins Cheezies. Like anybody living on the edge, there are winning points in my life where I show true character. Then there are other times where I have to bail on my responsibilities for one reason or another.
“Some people seem to think I can’t work well with others. I actually excel at Communications work and don’t settle for poor quality. When I can no longer work I want my portfolio to be memories of quality, creativity and resourcefulness. Anything in my professional life the jeopardizes my body of work, integrity or self-esteem deserves nothing less than complete abandonment.” Ashton Deroy
Call 647-850-6802 or Email Ashtonderoy@gmail.com for a marketing consultation.
Forward Finances Social media plan
Digital Marketing Consultant 2019
For my Business Community Projects class me and a few other students played a crucial role in helping to develop Forward Finances Social Media Marketing Plan. My Digital Marketing background played a key role in making recommendations, suggesting engaging content and knowing what to boost & what to post. We helped clients that otherwise did not understand social media & we got them connected to resources that would help them market their brand with expertise. To Jeanette Ramnarine and Richard Ramnarine, I am grateful I got the opportunity to work on your project.
Swan Whispers ASMR
YouTube Channel design & Consulting. 2017-2019
For this project, I managed the artist N.L. in creating the background. We created merchandise in the form of a T-Shirt to promote the project & created the logo using Vista Print Logo Maker. This project shows my ability to collaborate and lead projects. Of course, Diana Skye created a really cool channel to promote and work with as well.
Hawkins Cheezies Sustainability Proposal
Had a bit of a struggle in my academic pursuit of a Social Responsibility & Sustainability assignment to include in my portfolio. This is the year of the Climate Emergency in Canada. I want to show that I am someone who takes the ramifications of the issue seriously. I struggled, I had a fit, & I didn’t want to go in this direction for my proposal. Just because my personal feelings are that Hawkins Cheezies respects their employees way more than any employer I have ever served in Telecommunications. However, I did write about some Sustainability issues surrounding Hawkin’s Cheezies. Please click the link below to read.
Dedicated to: Loyalist College Students.
From: Ashton Deroy, Failed Web design Entrepreneur.
Intro: You should not become an Entrepreneur. Let us face it the sad truth is you went to Loyalist College because you had no idea what to do for your seven-year plan. Chances are you still don’t have a seven-year plan. Why would you start risking your own time & money here? Here are 3 reasons not to be an Entrepreneur. Most successful mid-corps were started/maintained by a family with an already existing body of wealth. I learned this working for Greenwich Associates a financial research & consulting firm where I interviewed CEOs, CFOs, and Presidents of mid-corp organizations.
- You are not your own boss – It is not fun to say but someone usually has leverage in business & it often is not the person selling products or services. It can be your supply chain people, your bill collectors, the people you applied for a grant with or even your customers. Ever worked in a call center? Those are communications jobs designed to manage B2C & B2B relationships. Those jobs suck… Why would you want to do that 16 hours a day instead of 10 hours a day for less money?
- Being broke – Most entrepreneurs need to borrow & use their own capital to even get to the market but there are no guarantees. Our markets are saturated with products & services as well as substitutes that eliminate opportunities. In the case of my business, a lot of professional communications jobs are eliminated by self-service digital marketing services. This includes logo generators, Kijiji & Facebook.
- Hating what you do – Multiple times I have quit my digital marketing business. Even after gaining momentum and gaining contacts. You can fall down 100 times & it does become discouraging. I am a natural sales person but it doesn’t mean rejection doesn’t slow me down. Rejection slows down everyone.
Listen if you are a Business student in college. You are probably being given a lot of hype for starting your own company. Don’t fall for it! Be an opportunist, not a dead-set entrepreneur. Here is a cliche I love, “Work smarter, not harder.” If working smart means a 9-5 with a pension and a pain in the a** boss. That is fine. There is no shame in being someone’s b****!
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