Retention Disses

 

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Season 4, Episode 4 of Friends “I wanna quit the gym! I wanna quit the bank!”

Introduction: This post is going to have Retention disses for bad Customer/Company breakups I have experienced. It could be fun!

I know corporate culture loves to teach and train the practice of “retention”. Honestly, it gets to be a little too much when they tell you upon leaving GoodLife the staff says in a guilt-ridden manner “We’ll miss you.” cue puppy dog eyes. No one keeps me with guilt or clever sales statements. Your best shot would be discounting the service cost. Even still though… I don’t want anyone else but me deciding what I pay for and where I go on a regular basis.

To: GoodLife Fitness

I LEFT YOUR GYM TO GO TO COLLEGE WHERE MY TUITION COVERED THE COST OF A GYM MEMBERSHIP!

It doesn’t matter though…. If someone loses their job or needs to cut back expenses. That shouldn’t be anyone else’s opinion to weigh in on. “We are just trying to keep business.” No, you are not, you are being cruel and manipulative. Don’t have your staff who never talk to me say they will miss me. That is weird.

When they say? I want out, cancel my membership. Why can’t we just end our conversation there? It is their money. Treat it that way!

To: Fido

YOU USE YOUR RETENTION PROCESS TO UNDERCUT YOUR COMPETITORS THROUGH COMPARISON. THEIR NAME SHOULD NEVER EVEN BE SPOKEN BY YOUR AGENTS!

Why people leave your company? Maybe it is all the micro charges as accessibility issues you create! WTF?! Let your customers have service. Stop pushing self-serve.

People in Self-Serve Business Relationships… Deserve to have their other half aka customers leave them!


Message to readers: Quitting a gym shouldn’t be an opportunity for emotional manipulation. If you want to quit a service and they pull that. Make them want to leave you! I would string together some choice 4 letter words or tell them it is my right to manage my money how I see fit. Don’t get pushed around by the retention team.

UNHCR, get involved and make a difference

UNHCR

Ashton Deroy Writes: This summer I managed to raise $40 in personal donations to the UNHCR. An organization that helps refugees in 134 countries and 470 locations. They provide aide and relief while also advocating for democratic nations to continue to welcome refugees. I encourage my readers to click the banner above and connect with the website right now.

This is something I am very passionate about. Next summer I hope I can raise even more money to donate to the UNHCR.

 

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The future is green, not automated. Looking at ineffective automation in Belleville Transit

The future is green

Ashton Deroy writes: Please read until the end of the post. I wanted to let people know some updates on my blog.

belleville-ontario-monthly-pass-vendor.jpg

If you live in Belleville Ontario. You might not be too impressed with the effort to automate the monthly pass sales for Belleville Transit. In fact, the whole process has been quite underwhelming. You might even say it has been a complete failure that has impacted rider experience.

It is true, in Belleville Ontario the monthly pass sales used to be handled by a Belleville transit worker at the bus terminal. As of late though we had automated it to this machine. Until the machine stopped working and no maintenance was completed to fix this ongoing problem. This is a part of a bigger problem that it is time to confess to.

Worker automation sucks! 

If you are in the tech industry or Business studies right now you have heard bull sh** stories about how everyone with easy job risks being automated out. By robots, vending machines & websites. Well, your demise has been quite overstated. The future is green, not automated!

How can I say this for certain? Besides the fact that the USA is a global market leader and all of their major Democratic candidates are singing the praises of a Green New Deal. We have to just look around and see the future has to be green, not automated. The earth is cooking people, plastic is everywhere in our eco-system. People are questioning the leadership of highly automated companies to be a powerhouse in change at this time.

https://www.vox.com/energy-and-environment/2018/1/19/16908402/global-warming-2-degrees-climate-change

The earth is cooking: Above are the challenges of climate change in relation to temperature. A lot of the challenges have to do with sustaining our production of wheat, access freshwater & the disappearing coral reefs. Automation and use of wasteful technologies do not help. For example, we had machines to automate packaging Cheesie products at Hawkins Cheesies when I worked there in 2019. However these machines had a high error margin which resulted in higher outputs of plastic waste, there is something about setting a machine up to create 24-gram product bags where the machine throws out several large barrels of plastic a day.

Plastic is everywhere & Machines have no conscious : I touched on this above, but Quinte West & Belleville manufacturing has a long way to go before they are thinking with a green-conscious. Automation is helping nothing! A machine has no conscious. It is an input of numbers and demands executed with the machines bast capable precision. The machine doesn’t ask us, “Are we creating too much waste?” It just does what it is told. So machines don’t know in factories that our outputs of waste are too large and they are destroying our eco-system. This is something people have to make us aware of.

People are questioning the leadership of highly automated companies: Take for example Fido. The only company I know that gives their customer service with a “f*** you!” They have tried to shift many of their processes to automated practices. Such as payment robots, website commerce & online bill reviews. All it has really done is ticked off plenty of their customers. To the point where many of their customers consider them a bad company. As much as I am for having customer stop receiving a paper bill, there is a lack of thought this company possesses in thinking about something like Cellular phone sales. A process such as cellphone sales really should be executed by a person to avoid confusion, system mistakes & teach the use of phones. Online this process is confusing, customers don’t get to ask questions and many of the mistakes the Fido.ca website makes are mistakes agents need 3 times as much time to sort out. Furthermore, a machine can not really confirm a person to person consensus which is required in 2-year term business transactions.  Automation is crap, it is costing companies money based on low-quality results.

Listen automation just sucks. I used to say, what do you expect all the workers to do when they stop working? Now I say, “Who the heck is going to fix the machine the was supposed to replace a person?” The answer is, “I don’t know.” However, if the machine was an employee at the Belleville Bus terminal, Fido & Hawkins Cheesies. I think we would have fired them a long time ago.


News & Updates

  • Starting School September 3 2019 – I will be returning to Loyalist College to complete the remainder of my Business diploma.
  • 2019 Election – I will be supporting Justin Trudeau and the Liberals in an effort to take down the rising Conservatives lead by Andrew Scheer.
  • Marijuana update – We need to keep a strong unified front in stopping the over-regulation of the marijuana industry. Due to a decision in Toronto people have lost their homes and possessions due to our law enforcements cruel enforcement of what feels like a new form of prohibition. We must not let this affect the stoner haven Tyendinaga.

 

Ashton Deroy Resume Release

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Ashton Deroy Belleville Ontario

Ashton Deroy Writes: Hey readers I have the opportunity to seek employment again after leaving HGS for being a bad fit. I am releasing my resume again to allow for me to be indexed and for me to be head hunted. I have always maintained I am a talent in the workplace and I deserve to have employers competing for me. Even though I was at a call center I was a bad fit for. I want to continue on the success of 2018 when I was working at 10 Fitness and continue to build my employment success. 

If you can think of employment I am a good fit for. You are welcome to grab my resume link above and forward it to employers seeking talent. If you have any questions, please contact me at 647-850-6802 or email me below. Again I consent for viewing parties to send my resume to potential employers. 

3 major problems with the Fido Contract at HGS.

3 Major Problems in the Fido contract at HGS

Ashton Deroy writes: Hey guys, so the last review I wrote on Google was for HGS where I was employed from May 6th 2019 – June 17th 2019. Unlike the review which focused on problems with the employer & company that outsources customer care. This article is going to focus on the issues with Fido as a company. This article will not reveal confidential client information, aim to hurt operations of the telecom company or be used to make HGS seem like an unappealing vendor to other organizations.

To start Fido is a company with a lot of issues. This is a company Trust Pilot rates as a 1-star bad company. As an ex-employee of an outsourcer, my remark is, “No kidding.” The company has been poorly handling customer communications, it blatantly disregards ethics in both call center operations and at sales vendors & lastly the automation practices of the company come off as inconsiderate cash grabs.

First off let us talk about Fido poorly handling customer communications. Say you are with Fido & you happen to be a senior. You have become used to receiving and paying a paper bill. Now you just stop receiving a bill. You don’t know how much you owe, you don’t really understand what happened & now all the sudden you are being made to register Fido.ca to view your bill. The Fido.ca point will be touched on later in this article as well because it is apart of their automation problem. This practice is nothing more than negligence and as a customer service rep, I think Fido shares the blame with certain delinquent customers for using poor business communications practices and being sneaky in their executions.

Secondly, Fido is blatantly disregarding ethics. What is the overage rate for Fido Pulse plans? $10 for 100mb. National Post goes as far as to claim 47% of Canadians go over their data cap. Cellphone bills are also generally criticized as being 24%- 27% cheaper in the United States. Want to know the real kicker? Fido has no ethical way to prove beyond a shadow of a doubt to a reasonable person that you used the data we claimed on a bill. It is the truth because in order to prove your data overages we would need permission to see what applications, browser pages &, etc use what data. That means we would need to totally surveil your phone. Data usage is an inexact science and it needs to be thrown out of use by cellphone companies! Fido, in particular, deserves the blame in this case for continuing to use outdated practices after the introduction of Shock free Data by Koodo & Unlimited Data by Bell Mobility and Rogers Communications.

Lastly, let us talk about harmful and disgusting automation practices. What is wrong with this company? Now just for taking a bill payment over the phone customers have to pay a $10 account handling fee. It is disgusting! Why does Fido do this? So they can encourage customers to make payments on Fido.ca or the interactive voice system. Therefore not requiring the interaction of any kind to accept payment. Here is the gross part. I speculate they want this practice to work because Fido wants to eliminate customer checks and balances which lead to conversations like usage disputes. It is my feeling Fido is acting in such a way to punish customers for not simply laying down and agreeing to pay over inflated bills.

I want to conclude by also stating there is plenty more wrong with Fido. They still continue to practice high-pressure sales tactics by enforcing agent stats such as MRC (Monthly recurring costs.) They also force agents to make sales offers with their Telli system and make customers wait hellish amounts of time to speak with supervisors for consistent billing issues. There was also an incident where I worked for Fido where a man scammed his mother by having his device balance placed on her account. The sales representative also participated in this. Never the less to conclude Fido was terrible to work for & it is terrible to be a customer of. They poorly communicate with their customers, they disregard ethics & they are automating payment practices to selfishly eliminate cost disputes and fair billing practices. If you ask me I hope this company goes out of business before 2030.

Have a concern with this post? SMS Ashton Deroy at 647-850-6802. I take your concerns seriously while maintaining this article is an execution of my own free speech.