Sustainability Proposal. 5 Steps to democratize call centers.

 

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To: Workers of the call center world.

I truly believe if you follow these steps. We can truly have a positive lasting impact on the culture and community around call centers in the eyes of the workers. In the past, I may have been grosser or even disturbing with my methods. In this post, we are focussing on a cool, calm & collected approach to the democratization of call centers.

Democratize the call center

click here. How to democratize call centers_ Dedicated to the dismissed, terminated and generally disgruntled ex workers.

Reference: Economic principals.  in the case of this document, we are referring to the process of organizing worker communication resources and leveraging that for a Trade-off negotiation that hopefully one day brings these jobs to liveable wages. Or results in a worsened unsustainable economic alienation of the call centers.

What isn’t included, but should still be considered?

  1. Employee bill of Rights specific to workplaces. A document outlining employee rights and privilege benefits that come with them the second they get a job. We should all be able to answer the question “What are the perks to your job?” In our cases having an employee bill of rights would actually mean a lot more for us.
  2. On-site/near-site protests. Count Ashton Deroy in if these happen by the way.
  3. Unlimited Sick days – The time of sick notes and sick day limitations is surely over. I am sure by now we understand in relation to Coronavirus that we need to have a protocol to protect workers and ensure a limitless amount of sick days to prevent the spread of contagious disease and this needs to be ongoing, Tyranny always folds to practicality.
  4. Establishing the idea – “There is no such thing as just Business,” This is the mindset which gets corporatists thinking they can treat others however they want. There is no such thing as just business and we won’t reduce the process to simple mathematics only. If you cut me I will bleed. If you fire me I will starve. That is the plague of being an everyday worker. To ignore that is to ignore unjustified violence in the workplace that leaves to lasting problems in the communities of Kingston Ontario, Belleville Ontario, Trenton Ontario, Brighton Ontario & Toronto Ontario.

 

Issues with companies mentioned:

  • During my employment with StarTek, I made too little money, they demanded too much time & rather than try to make the job work out with me. Which employers in the past have done. My direct manager directly bullied me out of the building. Both her and the team champion.  I don’t think I should have been suicidal if my manager was just trying to improve my abilities at the job. This was malicious and had devastating effects to my mental health.
  • S&P Data – I was fired for calling them out on the internet while employed with them. I don’t regret it. In fact. To: Canadians getting harassing telemarketing calls. Here are the possible origins. They were breaking the law that is my personal opinion based on observation and memory. Click here to find locations to harassing call centers in Canada . You know when you are paid to do something for a living that you don’t ethically agree with? That is why I did what I did. There was a moral imperative, no means to speak up and against in the company. & finally no checks & balances.
  • Concentrix – Undisclosed and never to be disclosed Sources tell me about illegal changes to employee scheduling. I witnessed The company hire multiple drug dealers. I got to know people with backgrounds related to organized crime that the company had no idea about or management was in on. In the case of management participating in the drug culture. During my time under the Rogers Communications contract. In both Concentrix and stream. For a brief while, Belleville Concentrix hired my friend Crystal Gallagher who was busted for a drug business, and to be honest who I moved away from in a hurry. (she was nuts) I’m not sure if the company experiences some form of self-directed blindness, but it is way too stupid in there.
  • Hinduja Global Solutions – You just can’t keep people because you just can’t grasp stakeholder theory. Your single bottom line is just not going to work out for you. In the meantime, while you are playing an imaginary game of responsible corporation with your Business culture. A woman got sexually harassed and was forced to sit beside her harasser under your assigned seating policy for agents. You don’t accommodate anyone and you make us sit as employees through this stupid $ #* () meetings about competing with Fido’s website. Yes, agents make less revenue than the automated service! A big surprise considering the key benefit of telephone customer service is support. Also, customers had to pay additional fees that made ordering through the phone unappealing anyways.

When you can’t speak up properly internally? You have to blow the whistle from the outside. Let’s face it. These centers will not be in our communities forever anyways. There is no reason in the meantime that we can not ask them to do more for our people while they are here.

 

For more on the evils of call centers. Read their Indeed pages…. A lot of it is surprisingly accurate and not internet trolling. I am just saying!

3 issues with Belleville Ontario Public Transit

3 Issues with Belleville Public Transit.pngAshton Deroy writes: Trenton & Belleville Ontario are growing and are set to grow more with tourism. However one of the biggest issues I have brought up to the Bay of Quinte in the expansion is the lacking infrastructure for public transit. We have a lacking transit system that does not work, but we are still way too ready to tell people to rely on their livelihoods with a hit or miss bus. It is ridiculous.

Here are three clear problems with the Belleville Transit system.

  1. One way transit system– I get home from school faster than I get to school. Why is this? It is because my home comes after the college on the bus route. Meaning instead of the bus taking me the simple 5 K from my nearest stop to college. I am doing the entire trip back to the terminal before I can even get to the college.
  2. 1 hour until your next bus – If I miss a bus at 10 minutes after 7:00p.m. . I have to wait until 8:10pm just to be able to get home 5k in the cold
  3. It is legitimately faster to walk at times- For example if I just missed 12:10pm bus and I needed to get home in an hour. It would be faster for me to walk home then it would be to wait for the next bus to arrive.

Other issues with Belleville Public Transit

  1. No full functioning nightlife service– If we want to reduce impaired driving it is vital we have an ongoing service for popular pub nights. Neglecting that we need not think we have enough alternatives to prevent drunk driving.
  2. Lousy weekend service – Saturday & Sunday really should have full day bus service. They do not… I think we should fix that because if Belleville is going to handle tourism. They are going to need adequate bus systems.
  3. Over filled bus – We need to add more buses on routes like the #7. Just because right now people are close to sitting on the roof of the bus at this point. How do we fix this? Add another bus during peek use times. This is large part of why I avoid the bus at 8:00am , 12:00pm and 6:00pm because they are crowded bus times.
  4. Accessibility issues – The fact is the bus creates accessibility to work, education and broad transportation would make Quinte West & Belleville fully accessible. In fact we don’t have a more functional bus service. Why don’t we expect disabled people to get anywhere past 8:00pm on a Sunday?
  5. Not meeting the demands of the laborers or employers – The lowest earners are laborers who are clearly dependent on transit. Chances are they have not had a job over 3 months, they make less than $20,000 making them dependent on the cheapest form of transportation. So when HGS, who I reference all the time demands people make a midnight shift. How are these laborers who are at the lowest end of the societal incomes supposed to get to work? The answer is they don’t & this is why I quit my job at HGS.

Improvements since I first wrote this post 

  1. Belleville added an express bus for Loyalist College – I could easily make this in to a negative point. The stupid express book has taken me to the terminal when I have wanted to go home 5 times now! However, this is an improvement for the mass of riders who do not want to be smothered by the mass of Loyalist College students riding Monday – Friday. 

If the bus is not working with our current setup. I am curious as to why we keep running the bus this way? With the current demand for the bus and the fact that Belleville is supposed to be an urban place, how the bus runs makes 0 sense. We need to run at least the 2 buses an hour system at least until 10:00p.m. , We should opt for a 2 way bus system similar to Toronto & we need to clear bus routes so that people can get places much faster. 

Quinte West & Belleville Ontario. Life is about leisure not labor.

Why Marx was Right

Ashton Deroy Writes: Right now I am reading Why Marx was right. The quote below, “A good life is about leisure, not labor.”  captures the kind of attitude I believe Belleville Ontario & Quinte West must adapt if we are to heighten our quality of life. To HGS Belleville Ontario . The history I dictate will indicate you guys never understood this fact of life. “When do I fit in my leisure activities?” Whatever they may be, should not be approached as a question, so much as a demand! What do we really mean when we say that? “If you aren’t going to give me my own time. Why should I support your establishment?!” It is something workers ought to shout while physically twisting Human Resources or an executive’s arm!

I think we should seriously consider retracting the social license to operate for places such as call centers & factories that mistreat workers. You can already see the social fabric changing around these places. At my family events, you can see older sensitive people kindly giving the confiding advice to mistreated workers in Belleville & Quinte West. You see them kindly saying, “You have to quit your job. If they don’t start seeing pushback they will never learn.” 

 

“A good life is about leisure, not labor.” 

Is #MeToo culture really that inclusive?

feminism not misandry

This is a conversational blog written on deep personal experience & belief.

Ashton Deroy Writes: This may be hard to believe. However, sometimes the last thing a woman wants after being sexually assaulted, sexually harassed & or victimized in any way is to join a man-hater club. So she talks to her gay autistic friend who has been a sexual assault victim themselves. I don’t know why? However after explaining my story I have had women share their stories even after thinking how the mainstream media went about things with #MeToo was sensationalist. Let us not forget some of the movement has been used to prop up false allegations. 

To expand #MeToo and a lot of other internet feminist movements are largely movements of misandry. What do you want me to say? Some straight women have a hard time getting on board with the idealistic gendercide views carried by the pro-matriarchal voice.  Why confide to me then? My ideology of socialist feminism is more respectful to men and women, I experienced sexual assault, & I use an unheard voice in the MeToo movement. These are the reasons I think some people would rather come out and tell their story to me. Not to the #MeToo movement.

What happened to me where women who had never talked about their sexual assault to other women because they did not want to join that cause? I largely credit my ideology in feminist thought. Why else would these women choose me as their first coming out contact rather than other affected women? Many of the talking points I use are my own individual thoughts, the rest are usually based on Socialist Feminism. I do not deny this anymore. I subscribe to a more inclusive ideology that works from common ground perspectives. Socialist feminism not only acknowledges hypergamy or women assuming the wealth class of their husbands. It also aims to create opportunities which eliminate the need for this. #MeToo feminism as a comparison is just a Public Relations sensation spectacle of women trying to take down men (Sometimes in false accusation to promote a left-wing agenda as seen in the 2019 Ontario Election with then Conservative leader.) d

The other reason women come out to me is I openly state I experienced sexual assault. My story isn’t pretty either. It involves a second cousin who I’d later find out had gotten me & my sibling (Although my sibling has repressed a lot). This helps them to talk about really harmful repressed things. I think a male talking about being the victim of sexual assault is actually a big deal and more helpful to females who experienced it as well but didn’t look to demonize all men. 

Lastly, I often refer to the unheard voice of the #MeToo movement. That is disabled people. Autistic people & people with other disabilities are sexual assault victims all the time. However, in my opinion, they are not being heard, more needs to be done to address these in both households, long term care & social services. I remember when I was up n North Bay helping disabled friends with their living situation, one of them confessed to being molested by a C.A.S. worker. This needs to be acknowledged and preventative measures must be taken.

Listen to my point here it is there are many impractical ways to go about feminism #MeToo is just one impractical Public Relations way. It does not help the cause to integrate misandry & therefore divide the beliefs on gender. From a victim’s perspective it seems like if they come forward they have to start hating all men!  Personally, I believe Socialist feminism must be a model propped up to lead us going forward. The academic models will never work as well as the pro-worker & opportunity model. Also, as a last conclusion, I hate being the guy to tell a woman who still wants rewarding relationships with men that it is okay to call herself a feminist! That really is not the point of this movement. I was brought in by female leaders of thoughts & opinion. I would like it if that was still what brought women into feminism today. 

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UNHCR, get involved and make a difference

UNHCR

Ashton Deroy Writes: This summer I managed to raise $40 in personal donations to the UNHCR. An organization that helps refugees in 134 countries and 470 locations. They provide aide and relief while also advocating for democratic nations to continue to welcome refugees. I encourage my readers to click the banner above and connect with the website right now.

This is something I am very passionate about. Next summer I hope I can raise even more money to donate to the UNHCR.

 

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The future is green, not automated. Looking at ineffective automation in Belleville Transit

The future is green

Ashton Deroy writes: Please read until the end of the post. I wanted to let people know some updates on my blog.

belleville-ontario-monthly-pass-vendor.jpg

If you live in Belleville Ontario. You might not be too impressed with the effort to automate the monthly pass sales for Belleville Transit. In fact, the whole process has been quite underwhelming. You might even say it has been a complete failure that has impacted rider experience.

It is true, in Belleville Ontario the monthly pass sales used to be handled by a Belleville transit worker at the bus terminal. As of late though we had automated it to this machine. Until the machine stopped working and no maintenance was completed to fix this ongoing problem. This is a part of a bigger problem that it is time to confess to.

Worker automation sucks! 

If you are in the tech industry or Business studies right now you have heard bull sh** stories about how everyone with easy job risks being automated out. By robots, vending machines & websites. Well, your demise has been quite overstated. The future is green, not automated!

How can I say this for certain? Besides the fact that the USA is a global market leader and all of their major Democratic candidates are singing the praises of a Green New Deal. We have to just look around and see the future has to be green, not automated. The earth is cooking people, plastic is everywhere in our eco-system. People are questioning the leadership of highly automated companies to be a powerhouse in change at this time.

https://www.vox.com/energy-and-environment/2018/1/19/16908402/global-warming-2-degrees-climate-change

The earth is cooking: Above are the challenges of climate change in relation to temperature. A lot of the challenges have to do with sustaining our production of wheat, access freshwater & the disappearing coral reefs. Automation and use of wasteful technologies do not help. For example, we had machines to automate packaging Cheesie products at Hawkins Cheesies when I worked there in 2019. However these machines had a high error margin which resulted in higher outputs of plastic waste, there is something about setting a machine up to create 24-gram product bags where the machine throws out several large barrels of plastic a day.

Plastic is everywhere & Machines have no conscious : I touched on this above, but Quinte West & Belleville manufacturing has a long way to go before they are thinking with a green-conscious. Automation is helping nothing! A machine has no conscious. It is an input of numbers and demands executed with the machines bast capable precision. The machine doesn’t ask us, “Are we creating too much waste?” It just does what it is told. So machines don’t know in factories that our outputs of waste are too large and they are destroying our eco-system. This is something people have to make us aware of.

People are questioning the leadership of highly automated companies: Take for example Fido. The only company I know that gives their customer service with a “f*** you!” They have tried to shift many of their processes to automated practices. Such as payment robots, website commerce & online bill reviews. All it has really done is ticked off plenty of their customers. To the point where many of their customers consider them a bad company. As much as I am for having customer stop receiving a paper bill, there is a lack of thought this company possesses in thinking about something like Cellular phone sales. A process such as cellphone sales really should be executed by a person to avoid confusion, system mistakes & teach the use of phones. Online this process is confusing, customers don’t get to ask questions and many of the mistakes the Fido.ca website makes are mistakes agents need 3 times as much time to sort out. Furthermore, a machine can not really confirm a person to person consensus which is required in 2-year term business transactions.  Automation is crap, it is costing companies money based on low-quality results.

Listen automation just sucks. I used to say, what do you expect all the workers to do when they stop working? Now I say, “Who the heck is going to fix the machine the was supposed to replace a person?” The answer is, “I don’t know.” However, if the machine was an employee at the Belleville Bus terminal, Fido & Hawkins Cheesies. I think we would have fired them a long time ago.


News & Updates

  • Starting School September 3 2019 – I will be returning to Loyalist College to complete the remainder of my Business diploma.
  • 2019 Election – I will be supporting Justin Trudeau and the Liberals in an effort to take down the rising Conservatives lead by Andrew Scheer.
  • Marijuana update – We need to keep a strong unified front in stopping the over-regulation of the marijuana industry. Due to a decision in Toronto people have lost their homes and possessions due to our law enforcements cruel enforcement of what feels like a new form of prohibition. We must not let this affect the stoner haven Tyendinaga.

 

The ASMR tag

Start your blog with us and email me at Ashtonderoy@gmail.com or call 647-850-6802. 

1. When was the first time you experienced ASMR?

2. When was the first time you watched ASMR on Youtube?

3. What’s your favorite unintentional ASMR video?

4. Name the last five ASMRtists that you watched.

5. What is your favorite ASMR trigger to listen to?

6. What is your least favorite trigger to listen to? (Do it…!)

7. Do you use ASMR to relax or fall asleep?

8. What is your bedtime routine?

9. What is your favorite trigger to do? (Do it!)

10. What is your least favorite trigger to do? (Do this too!)

11. How long does it take you to make a video?

12. Have you ever gotten tingles from your own videos?

13. Do you watch your own videos?

14. What software do you use to edit?

15. What time of the day do you film?

16. What is your favorite video that you’ve made?

17. Have one of your videos had an unexpected negative fan reaction?

18. What videos of yours, do you think, didn’t get the love it deserved?

19. What’s something the audience doesn’t know about the behind the scenes of your channel?

20. What’s the most absurd request you received from a fan?

21. Do your family and friends know you make ASMR videos?

22. Have you ever been recognized in public?

23. What inspires your video ideas?

24. Where do you find yourself spending the most time online?

25. What advice would you give someone who wanted to make their own ASMR content?

It is time to stop using the “S” word so freely. Politics with Ashton Deroy.

Stop saying the S word

Ashton Deroy writes: Does this sound familiar? “Liberals & New Democrats are socialists. It is not the job of the state to look after the needs of the people!” Liberals & New Democrats are not socialists. What is socialism? Google defines socialism as, “a political and economic theory of social organization which advocates that the means of production, distribution, and exchange should be owned or regulated by the community as a whole.” We still live in a society where ownership mostly controls means employment & achieves the majority of wealth. In other words, Ontario is still Capitalist. 

How do I prove we are not socialist or even toying with it politically at this time? Well first off neither of our major left-wing parties in Canada is socialist, social programs are not the main symptom of socialism & if we attack the left as socialist, we are setting up a kind of revolution. The deep thought I want to set you up for if we call them socialist do they become socialists? I think as we go on your will realize the answer might become yes.

Why is it time to stop using the “S” word? Conservatives and Alt-Right people are throwing around the word socialism to describe anyone on the left? I am a Liberal. What does that mean? It means I am open to new behaviors that disregard traditional values. In Canada, I also consider Liberalism’s backbone is that we don’t oppress the working class anymore than is necessary to have a functional working economy while caring for the welfare of our vulnerable population. In the case of our New Democrats, they are more left-wing, but still not socialist because they do have a primary focus on job creation

Social programs are not the main features of socialism. The increased use of them has far more to do with health epidemics, no-accommodation in the workplace & an inability to complete High School education. What happens in a socialist society? Usually, the government puts out so much in social aide that it no longer makes sense to work in Canada. Our income assistance programs are quite intent on getting people into long term employment, I can testify as someone who was on assistance recently. 

Now it is time for the “R” word. No, it is not the one disparage people with autism. It is the word revolution. In the past, I have made reference to the revolution as a positive thing. It is not a positive thing that left-wing people are going “hmmm, socialism that doesn’t sound bad!” It does not help that Ontario’s premiere is being largely accused of political warfare on the lower class. This only serves to enhance the problem. Add to that the right-wing Conservative/Libertarian males who treat anyone who can’t work for their own income as less than a person. Yes, these are things that will lead to a revolution and the scary part is poor people commit the most violent crimes, poor people have organized themselves in prior decades to have some of the most violent human rights protests in our history! Take for example Stonewall. They treat LGBTQ2s people like outsiders of society and they fought back! Not good, not good at all! If you abandon the lowest class of society are low-income immigrants, refugees and disabled Canadians they will not hesitate to steal, kill & possibly organize an aggressive socialist movement.

Are you using the “S” word to provoke arguments with the left-wing Canadians? You need to think twice about this. A violent socialist revolution is being provoked in our country by the growth of our Progressive Conservatives, class warfare and simply telling the lowest class of people that helping them survive in difficult economic times is simply too much! Accommodation in the workforce, workplace Unions and or an emergency income is by no means not too much to ask for. Continued exploitation and aggravating an aggravated class of people is a dangerous road to explore, so put the “S” word away and be cautious. 

Ashton Deroy Resume Release

ashton-deroy-logo

Ashton Deroy Belleville Ontario

Ashton Deroy Writes: Hey readers I have the opportunity to seek employment again after leaving HGS for being a bad fit. I am releasing my resume again to allow for me to be indexed and for me to be head hunted. I have always maintained I am a talent in the workplace and I deserve to have employers competing for me. Even though I was at a call center I was a bad fit for. I want to continue on the success of 2018 when I was working at 10 Fitness and continue to build my employment success. 

If you can think of employment I am a good fit for. You are welcome to grab my resume link above and forward it to employers seeking talent. If you have any questions, please contact me at 647-850-6802 or email me below. Again I consent for viewing parties to send my resume to potential employers.